Frequently Asked Questions

When are you open?

Our offices are open 8am - 5pm Monday to Friday, our online store is open 24/7. 

What if I want to cancel my order?

If you need to cancel an order, please reach out to our customer service team at info@cocus.co.uk as soon as possible. This will allow us to process the cancellation before the goods are dispatched.

I can't find what i'm looking for, can you help?

Absolutely! We'd be happy to help you find what you’re looking for. Contact us at info@cocus.co.uk with a description of your issue and one of the team will get back to you asap.

How do I return faulty items?

Please report any faulty items within 14 days by emailing our team at info@cocus.co.uk. Let us know about the fault or damage, and we will promptly address the issue.

How long will it take for my order to arrive?

The lead-time on each product varies, however specific times are on a delivery tab on each individual product page.

Do you ship to residential addresses?

Yes, we deliver to residential addresses at no additional charge. Please provide any special instructions, such as "leave the package in the porch if I'm not home."

Are deliveries to Ireland, Channel Islands, Shetlands, and non-mainland areas possible?

Yes, we can deliver to those locations. To provide you with an accurate shipping cost, we’ll need to know the items you want and the delivery address. Please contact us at info@cocus.co.uk for more details

I ordered something from your website some time ago, but I haven’t received it yet. What should I do?

Please get in touch with our customer service team for assistance at info@cocus.co.uk